Managed Services
Ongoing Client Support & Maintenance
Due to the nature of the work done at Audio Graffiti that deals with the installation of the audio-visual system, there is often a need to make contact with the clients even after the job has been completed, also ongoing maintenance services for clients needing technical support.
How Managed Services Are Delivered
Support plans and warranties
We offer a warranty for ongoing maintenance as well as the one standing one-year warranty for products installed. The maintenance of audio and visual communication system is quite important.
We work on getting our clients to maintain the good working condition of the equipment as communication is an integral part of any organization and this equipment enhances communication. The cost of running scheduled maintenance of such equipment is more cost-effective than having to repair or replace any part of the equipment.
Staffing services
There is regular ongoing support for our workers as they are constantly being trained to work on-site and support in managing the audio-visual system. Working on-site reduces the cost of operation, this also creates full access to our well-trained professionals and personnel to attend to any issues you might have with your installed system.
Virtual support
Aside from the on-site inspection and maintenance of audio-visual systems, our staff are also trained to give virtual support in prompting you to your scheduled maintenance and other forms of on-going support that might be required for your equipment to prevent it from breaking down.
Additional installations
Some instances require minor changes to be made to the entire system such as small installations, additions and other necessary modification to ensure the smooth running of the entire system and prevent major breakdown or large spending cost.
Software and licensing
Constant update of the software of the audio-visual system will be included as part of the ongoing support. We ensure to keep our client’s software up to date and also all appropriate certifications to endure it is compatible with any form of devices or available for flexible usage.
Emergency response
At the earliest possible time, we will respond to your distress call and take over the system for troubleshooting and essential actions
Time and material
A stress-free payment plan for maintenance is maintained to make sure less urgency is required for the workspace and environment.
Here are other ways by which our trained staff will help in facilitating processes:
- Technicians are trained to focus on minimal downtime and seek an efficient solution
- A preventive maintenance system is placed ahead to ensure optimal functioning of the system
- To ensure smooth replacement of parts of the audio-visual installation
- Appropriate system documentation
